Privacy Policy for SoomTech
Last updated: 28/01/2026
SoomTech ("we", "our", or "us") operates the SoomTech mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App. By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Name
- Phone number
- Email address
- Delivery address
- Account credentials (such as username and password)
B. Usage and Technical Information
- Device information (device type, operating system version)
- IP address
- App activity (screens viewed, clicks, time spent)
- Crash logs and performance diagnostics
C. Transaction Information
- Orders placed and items requested
- Vendor offers and bidding activity
- Order status and delivery details
- Payment status and payment method type
Payment card details are processed by third-party payment providers. We do not store full payment card numbers, CVV, or other sensitive card information on our servers.
2. How We Use Your Information
We use information we collect for purposes such as:
- Creating and managing user accounts
- Enabling core marketplace functionality (requests, offers, orders, and fulfillment)
- Facilitating payments and confirming transactions
- Providing customer support and responding to inquiries
- Sending operational messages (order updates, confirmations, notifications)
- Improving the App, troubleshooting, and performing analytics
- Detecting and preventing fraud, abuse, and security incidents
- Complying with legal obligations and enforcing our terms
3. How We Share Your Information
We may share your information in the following situations:
- With vendors: We share the information needed to fulfill your order, such as your requested items and delivery details.
- With service providers: We may share data with third parties that help us operate the App (e.g., hosting, analytics, customer support, notification delivery).
- With payment processors: We share information necessary to process payments and prevent fraud.
- For legal reasons: We may disclose information if required to do so by law, regulation, legal process, or governmental request.
- Business transfers: If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
We do not sell your personal information.
4. Data Retention
We retain personal information only for as long as necessary to provide the App, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we take steps to delete or anonymize it.
5. Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location and applicable laws, you may have the right to:
- Access and receive a copy of your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To make a request, contact us using the details in the "Contact Us" section below. We may ask you to verify your identity before responding.
7. Cookies and Tracking Technologies
The App may use cookies or similar technologies (including SDKs) to support functionality, understand usage, and improve performance. You can control certain permissions through your device settings.
8. Children’s Privacy
The App is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
9. International Data Transfers
Your information may be processed and stored in countries other than your own. Where required, we take steps to ensure that transfers are subject to appropriate safeguards.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Your continued use of the App after changes means you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or your privacy rights, contact us:
- Phone Number: 0097433955591
- Country: Qatar